Shipping Policy

Last Updated: June 2026

Thank you for shopping with The Haven Luxury Comfort Boxes.

Order Processing

All orders are handmade and carefully prepared before dispatch.

Orders are typically processed within 1–3 working days, excluding weekends and bank holidays.

During periods of high demand, product launches, restocks, holidays or promotional events, processing times may be longer. Customers will be notified of any significant delays where possible.

Shipping Locations

We currently ship within the United Kingdom.

If you are located outside the UK and wish to place an order, please contact us before purchasing.

Delivery Times

Estimated delivery times are provided as guidance only and begin once your order has been dispatched.

Delivery times may vary depending on:

  • Courier services

  • Weather conditions

  • Public holidays

  • Peak seasonal periods

  • Circumstances outside our control

The Haven Luxury Comfort Boxes cannot guarantee delivery dates.

Tracking Information

Where a tracked delivery service is selected, tracking information will be provided once your order has been dispatched.

It is the customer's responsibility to monitor tracking updates and make arrangements for delivery where necessary.

Incorrect Shipping Information

Customers are responsible for ensuring that all delivery details are accurate at the time of purchase.

The Haven Luxury Comfort Boxes is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to incorrect or incomplete address information, additional shipping charges may apply before the order can be re-dispatched.

Lost, Delayed or Missing Parcels

Once an order has been handed to the courier, responsibility for delivery passes to the delivery service.

If your parcel is delayed, missing or marked as delivered but has not been received, please contact us and we will assist in opening an investigation with the courier.

Replacement products or refunds will only be considered after the courier's investigation has been completed and where appropriate.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging

We will review each case individually and work to resolve the issue as quickly as possible.

Shipping Charges

Shipping costs are calculated and displayed at checkout before payment is completed.

Contact Us

For shipping enquiries, please contact:

The Haven Luxury Comfort Boxes
Email: thehavenluxurybox@outlook.com