Returns & Refund Policy

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

Candles, wax melts, tea lights and other home fragrance products cannot be returned once opened, used or handled beyond what is necessary to inspect them.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Where a product is confirmed to be damaged, faulty or incorrect, we may offer a replacement, store credit or refund at our discretion and in accordance with your statutory rights.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow up to 10 working days for the refund to appear in your account after it has been processed.

Contact Us

For all returns, refund and order enquiries, please contact:

The Haven Luxury Comfort Boxes
Email: thehavenluxurybox@outlook.com