Frequently Asked Questions
What are your candles made from?
Our candles are hand-poured using a premium soy wax blend, fragranced with carefully chosen oud-forward scent notes and with high quality Fragrance oils, finished with a cotton wick. Every candle is made in small batches in Surrey to ensure the highest quality. No harmful additives just clean, intentional ingredients.
How do I use the wax melts?
Simply place one sculpted wax melt into your wax burner and allow the heat to gently release the fragrance. Each wax melt is designed to be used one at a time for the best scent experience. Do not add water and never leave your burner unattended.
How is my order packaged?
Every order is packaged with care and intention. Your package arrives in a white gift box with tissue paper, ready to give as a gift or keep for yourself. Each order also includes a handwritten thank you card because every customer matters to us.
. Do you offer gift packaging?
All of our products come beautifully packaged as standard, no extra charge, no extra step. Every Haven order is gift-ready from the moment it leaves us.
What are your delivery options?
We currently deliver within the UK only. Orders are processed and dispatched within 1-3 business days. You will receive a confirmation email with tracking information once your order is on its way.
What is your returns policy?
We are unable to accept returns or offer refunds. However if your order arrives damaged or there is an issue with your product please contact us at [add email] within 48 hours of receiving it and we will do everything we can to make it right.